Terms & Conditions

Effective Date: July 2026

Welcome to SNEH – Special Need Empowerment Hub ("SNEH", "we", "our", or "us"). By accessing or using our website, https://snehindia.com/, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please refrain from using our website.

1. About SNEH

SNEH (Special Need Empowerment Hub) is a social enterprise dedicated to empowering individuals with special needs by providing opportunities to create, showcase, and sell handcrafted products while promoting financial independence, skill development, and community inclusion.

Our website enables visitors to:

Purchase handcrafted products
Learn about our mission
Submit partnership enquiries
Join community initiatives
Contact our team
Stay updated with our activities

2. Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms apply to all visitors, customers, partners, volunteers, and users of this website.

3. Eligibility

By using this website, you confirm that:

You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

4. Products & Services

SNEH offers handcrafted products created by individuals with special needs and artisan communities.

Because many products are handmade:

Slight variations in color, texture, size, and finish are natural.
Product images are for representation purposes only.
Product availability may change without prior notice.

We reserve the right to modify or discontinue any product at any time.

5. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change without prior notice.
Payments are processed securely through trusted payment gateways.
SNEH does not store your debit or credit card information.
Applicable taxes and shipping charges will be calculated during checkout where applicable.

6. Orders

After placing an order, you will receive an order confirmation.

SNEH reserves the right to:

Accept or reject any order.
Cancel orders due to pricing errors.
Cancel orders due to stock unavailability.
Cancel suspicious or fraudulent transactions.

If an order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.

7. Shipping & Delivery

We aim to dispatch orders as quickly as possible.

Delivery timelines are estimates and may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Unforeseen circumstances

Customers are responsible for providing accurate shipping information.

SNEH is not responsible for delays caused by third-party courier services.

8. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Customers should inspect products upon delivery and contact us promptly if:

The wrong product is received.
The product arrives damaged.
The product has a manufacturing defect.

Handmade products may have slight variations, which are part of their unique craftsmanship and are not considered defects.

9. Partnership Applications

Our website allows individuals, organizations, institutions, volunteers, and corporate partners to submit partnership enquiries.

Submitting a partnership form does not guarantee approval or collaboration.

SNEH reserves the right to review, accept, decline, or request additional information regarding any application.

10. User Conduct

Users agree not to:

Provide false or misleading information.
Attempt unauthorized access to the website.
Interfere with website functionality.
Upload viruses, malware, or harmful code.
Use the website for unlawful activities.
Misuse contact or partnership forms.
Infringe upon the rights of others.

Violation of these Terms may result in restricted access to the website.

11. Intellectual Property

Unless otherwise stated, all content on this website is the property of SNEH, including logos, brand identity, website design, product photographs, images, graphics, icons, text, videos, documents, and digital assets.

No content may be copied, reproduced, distributed, modified, or republished without prior written permission from SNEH.

12. Privacy

Your privacy is important to us.

By using this website, you agree to the collection and processing of your information as described in our Privacy Policy.

Information submitted through contact forms, partnership forms, community forms, and newsletter subscriptions will only be used for legitimate communication and service purposes.

13. Third-Party Services

Our website may integrate third-party services including payment gateways, shipping providers, Google Maps, social media platforms, and analytics services.

These services operate under their own terms and privacy policies.

SNEH is not responsible for the content or practices of third-party services.

14. External Links

This website may contain links to third-party websites.

SNEH does not control or endorse the content, products, or services offered by external websites and is not responsible for their availability or practices.

15. Limitation of Liability

To the maximum extent permitted by law, SNEH shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website, website interruptions, product availability, technical errors, third-party services, loss of data, or delayed deliveries.

16. Indemnification

You agree to indemnify and hold harmless SNEH, its employees, volunteers, partners, and affiliates from any claims, damages, liabilities, losses, or expenses arising from your misuse of the website or violation of these Terms.

17. Changes to These Terms

SNEH reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

19. Contact Us

If you have any questions regarding these Terms & Conditions, products, orders, partnerships, or services, please contact us.

SNEH – Special Need Empowerment Hub

Website: https://snehindia.com/

Customer Care

Phone: +91 9940138612
Email: specialneedproducthub@gmail.com
Business Hours: Monday – Saturday , 9 .30 am to 6pm

Wholesale Enquiries

Email: specialneedproducthub@gmail.com

Press & Media Enquiries

Email: specialneedproducthub@gmail.com

Last Updated: July 2026

Terms & Conditions