At SNEH – Special Needs Empowerment Hub, every order you place creates meaningful employment opportunities for adults with special needs and supports our partner NGOs.

Many of our products are handcrafted, personalized, or made to order, and each item is carefully prepared with attention and care. We sincerely appreciate your patience while we ensure your order meets our quality standards before dispatch.

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Order Processing

• Orders are processed after successful payment confirmation.
• Standard orders are typically dispatched within 3–5 working days.
• Processing time may be longer during festive seasons, promotional events, or for customized and bulk orders.
• Orders are processed only on business days (Monday to Friday), excluding public holidays.

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Shipping Options

Standard Shipping

• Dispatch Time: 3–5 Working Days
• Shipping charges are calculated based on the destination and shipment weight.

Express Shipping

• Dispatch Time: 1–2 Working Days
• Express Shipping is available for eligible locations.
• Express Shipping charges are twice the applicable Standard Shipping charges.
• Final availability of Express Shipping will be confirmed during checkout.

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Shipping Charges

Shipping charges are calculated per kilogram (Kg) based on the delivery destination.

Express Shipping Charges

Express Shipping is charged at 2× the Standard Shipping rate.

Note: Shipping charges are calculated based on the total shipment weight. The applicable shipping cost will be displayed during checkout before payment.

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Delivery

• Delivery timelines may vary depending on the destination, courier partner, weather conditions, and other unforeseen circumstances.
• Once your order has been dispatched, you will receive tracking details via email or SMS (where applicable).
• We partner with reliable courier services to ensure safe and timely delivery.

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Order Tracking

After your order is dispatched, you will receive a shipment confirmation containing your tracking information. You can use the tracking link to monitor the progress of your shipment.

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Incorrect Address

Please ensure that your shipping address, contact number, and recipient details are accurate while placing your order.

If an order is returned due to:

• Incorrect or incomplete address
• Incorrect contact number
• Customer unavailable for delivery

additional shipping charges may be applicable for re-dispatch.

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Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, kindly share:

• Order Number
• Photographs of the package and product
• A brief description of the issue

Our team will review your request and assist you at the earliest.

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Bulk & Institutional Orders

For corporate gifting, schools, NGOs, institutions, and bulk purchases, shipping charges and delivery timelines may vary depending on the order quantity, weight, and destination. Please contact our team for a customized shipping quote.

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Need Assistance?

If you have any questions regarding shipping, delivery timelines, or your order status, please contact our customer support team.

We're always happy to assist you.

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Thank You for Supporting Inclusion

Every purchase from SNEH – Special Needs Empowerment Hub contributes towards creating sustainable livelihood opportunities for adults with special needs and empowering our partner NGOs.

Thank you for choosing products that create a positive social impact.